Senior Individual Customer FAQs
Elder IT provides one-on-one technology concierge services for individual seniors across the Miami Valley area, whether or not your church has a partnership.
Can I get support even if my church doesn’t have a subscription?
Section titled “Can I get support even if my church doesn’t have a subscription?”Yes, absolutely!
While we partner with local churches to provide covered support blocks for their congregations, any individual senior aged 50 and older can work with us directly. You do not need any church affiliation, membership, or long-term contract to receive our patient, respectful tech concierge care.
How much does a session cost, and how am I billed?
Section titled “How much does a session cost, and how am I billed?”We offer straightforward, discounted pricing for seniors aged 50 and older:
- Remote Support: $50 per hour (phone, video, and secure screen sharing).
- In-Person Support: $70 per hour (in your home within our Miami Valley coverage area) plus a standardized travel base fee.
Transparent Billing Highlights:
Section titled “Transparent Billing Highlights:”- No Contracts or Subscriptions: You pay only for the sessions you request.
- Pay After Your Session: We bill transparently for the time spent helping you. Payment can be made securely via cash, check, card, or Zelle at the conclusion of your visit.
- No Hidden Fees: We always explain our rates upfront before any work begins.
How do I schedule an appointment for your services?
Section titled “How do I schedule an appointment for your services?”Scheduling an appointment is quick and easy:
- Contact Us: Give us a call, send a text, or submit an online request through our website.
- Tell Us What You Need: Let us know what device or challenge you are facing (e.g., printer setup, tablet questions, slow computer, new phone).
- Choose Your Format: We will help you decide between a remote phone/screen session or an in-person home visit.
- Pick a Convenient Time: We schedule an unhurried time that fits your day comfortably.