Privacy Policy

Last Updated: May 6, 2026

1. Introduction

Elder IT Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information in connection with our IT support and consulting services provided to organizations such as churches and senior community groups, as well as individual customers. By using our website or engaging our services, you agree to the practices described in this policy.

2. Information Collected from Website Visitors

Our website does not actively collect personal information from visitors. We do not use tracking technologies, analytics tools, advertising networks, or background data collection scripts. Any third-party links on our site (such as links to our booking page, remote assistance tool, or invoice portal via Zoho) are governed by the respective third-party’s privacy policies.

3. Information We Collect from Clients and Customers

When we provide services to organizational clients (such as churches and senior community organizations), we may collect:

Organization’s name and address
Contact person’s name, email address, and phone number
Organization’s website URL

When we provide services to individual customers we may collect:

Full name
Preferred contact information (phone number and/or email address)
Home address (only when an in-home visit is required)
Help desk records describing the technical issue, device, and resolution steps

In the course of providing IT support, you may share login credentials or system access information with us. This information is used only during assistance with your technical issue. All sensitive information is stored in an encrypted vault (password manager).

4. Payment Information

We currently accept payment via cash, check, and Zelle. Any payments processed through third-party platforms (such as Zelle) are handled entirely by those platforms and subject to their respective privacy policies.

5. How We Use Your Information

We use the information we collect solely to:

Schedule and deliver IT support services
Communicate with you about your service requests
Maintain help desk records for continuity of support
Send invoices and follow up on service-related matters

We do not sell, rent, or share your personal information with third parties for marketing purposes.

6. Data Retention

We retain client and customer information no longer than four (4) years following the last service interaction. This allows us to support warranty questions, address disputes, and serve returning clients effectively. After this period, records are securely deleted. You may request deletion of your data at any time (see Section 8).

7. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or disclosure. Information is stored in secure systems and access is limited to authorized personnel involved in service delivery.

8. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of any future communications from us

To exercise any of these rights, please contact us using the information in Section 11 below.

9. Children’s Privacy

Our services are not directed at children under the age of 18, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third Party Software

For an up-to-date list of software that Elder IT uses, so that you can stay informed on their privacy policies, visit this webpage.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

To report an issue or request explanation, please use the feedback form found in the footer of our website.