General & About
Learn about our tech concierge approach, local & disability-owned background, faith partnerships, and what to expect during a session.
Frequently Asked Questions
Welcome to the Elder IT FAQ Hub. Here you will find straightforward, plain-language answers to questions from church leaders, congregation members, older adults, and caregivers.
Select a category below to explore in-depth answers, or use the search bar above (Ctrl + K or Cmd + K) to search any keyword across the entire knowledgebase.
Browse by Category
Section titled “Browse by Category”Services Overview
Understand our three core service pathways, devices and issues we cover, and when to choose remote vs. in-person visits.
Church Administrators
Everything church leaders need to know about church tech support vs. congregation outreach, block hours, rollover rules, and our admin portal.
Church Members
How to verify if your church is enrolled, what services are free vs. fee-based, privacy protections, and how to book assistance.
Individual Seniors (Age 50+)
Direct support for older adults without a church plan. Transparent $50/hr remote and $70/hr in-person pricing with no contracts.
Adults & Caregivers
Information for adult children and caregivers seeking to arrange, coordinate, or gift patient tech support for aging loved ones.
Support & Coverage Area
Details on our Dayton & Miami Valley 25-mile in-person perimeter, nationwide remote support, and our honest unfixable policy.
Community & Resources
Details on our free public guides, community directory recommendations, and hands-on side-by-side instruction.
Quick Answers at a Glance
Section titled “Quick Answers at a Glance”Do I have to belong to a partner church to get help?
Section titled “Do I have to belong to a partner church to get help?”No. While we offer subscription partnerships for local churches to cover their congregations, anyone aged 50 and older can work with us directly on an as-needed basis with no memberships, contracts, or recurring fees.
What areas do you serve?
Section titled “What areas do you serve?”- In-Person Visits: Available within a 25-mile radius of Miamisburg and the greater Dayton, Ohio area (including Kettering, Centerville, Beavercreek, Oakwood, Springboro, West Carrollton, Franklin, and Bellbrook).
- Remote Help: Available anywhere across Ohio and nationwide via phone, video, and secure screen sharing.
What are your rates for individual seniors?
Section titled “What are your rates for individual seniors?”- Remote Support: $50 per hour
- In-Person Home Visits: $70 per hour plus a standardized travel base fee (calculated transparently via our Base Fee Calculator).
- Church Members: Free or discounted based on your church’s subscription plan.
What if my computer or device cannot be fixed?
Section titled “What if my computer or device cannot be fixed?”We practice complete honesty. If a device has suffered a physical hardware failure or is obsolete, we will tell you right away, explain why in plain language, and recommend the best next step (such as a local hardware shop or a reliable, budget-friendly replacement).
[!TIP] Have a question that isn’t answered here?
We’re here to help! Visit our contact page or give us a call to speak with a patient tech concierge.